Shipping Policy

At Wayfair Shop, we believe crafting your dream home should be an experience filled with confidence, ease, and inspiration. Just as we meticulously curate our collections—from the enduring elegance of our All-weather Wicker Patio Furniture to the plush comfort of our Bedding Sets & Collections—we are committed to ensuring every aspect of your journey, from delivery to your complete satisfaction, is seamless and secure.

Shipping Information

We deliver to a global audience (excluding select remote regions and parts of Asia). Our goal is to get your carefully chosen items to your doorstep reliably and efficiently.

Order Processing & Delivery Timelines

• Order Processing: All orders are carefully prepared and dispatched within 1-2 business days.
• Shipping Methods & Estimated Delivery:
  • Standard Shipping: Shipped via DHL or FedEx.
    Delivery within 10-15 business days after shipment.
    Flat rate shipping fee: $12.95.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    Delivery within 15-25 business days after shipment.

You will receive a tracking notification via email once your order is on its way, allowing you to follow its journey to your home.

Returns & Exchanges Policy

If your purchase doesn’t meet your expectations, our straightforward process is here for you. We aim to handle returns and exchanges with the same care we put into selecting our products.

Policy at a Glance

• Return Window: 15 days from the date of delivery.
• Condition: Items must be unused, in original packaging, and with all tags attached.
• Process: Initiate your request via email within the 15-day window.
• Shipping Costs: Return shipping is the customer’s responsibility, unless the return is due to our error or a defective product.

Step-by-Step Return & Exchange Process

1 Initiate Your Request

Within 15 days of delivery, please email our dedicated Customer Care team at [email protected].

• Subject Line: “Return/Exchange Request – Order #[Your Order Number]”
• Include: Your order number, product name (e.g., “Chenille Area Rug – 8×10”, “All-weather Wicker Patio Chair”), and the reason for your request.
• Please confirm that the item is unused, in its original packaging, with all tags attached.

A helpful email template is available in our full Return & Exchange Policy.

2 Receive Instructions

Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for sending the item back to us. Please do not ship any items without an RMA number.

3 Package and Ship

Securely repack the item in its original packaging, including all accessories and documentation. Write the RMA number clearly on the outside of the box. Ship the package to the address we provide using a trackable shipping service. We strongly recommend you keep your shipping receipt.

4 Inspection and Processing

Once received, our quality team will inspect the return within 3-5 business days to ensure it meets our return conditions.

5 Completion

• For Returns: Upon approval, your refund will be processed immediately.
• For Exchanges: The replacement will be shipped once the return is approved. If the item is out of stock, we will contact you to discuss alternatives or issue a refund.

Refund Timeline & Method

Your financial peace of mind is paramount. Refunds are processed securely through our trusted payment partners.

• Timeline: Refunds to your original payment method (Visa, MasterCard, JCB, PayPal) are issued within 7-10 business days after we receive the item and complete inspection.
• Notification: You will receive an email confirmation once the refund is initiated.
• Bank Processing: Please allow an additional 3-5 business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Returnable Items

To ensure health, safety, and product integrity for all our customers, the following items from our curated menu are considered final sale and cannot be returned or exchanged:

• Artificial Greenery & Artificial Plants: Due to their nature and to maintain hygiene standards.
• Bed Pillows & Bedding (if the hygiene seal is broken or removed): For health and sanitary reasons, these can only be returned if the original packaging is unopened and the hygiene seal is intact.
• Personalized, Custom-made, or Final Sale Items: These will be clearly marked as such on the product page.
• Gift Cards.

This policy reflects our commitment to quality and the thoughtful consideration we extend to every customer and product.