Returns & Exchanges

Our Return & Exchange Policy at a Glance

• Return Window: 15 days from the date of delivery.
• Condition: Items must be unused, in original packaging, and with all tags attached.
• Process: Initiate your return or exchange request via email within the 15-day window.
• Refunds: Issued to the original payment method within 7-10 business days after we receive and inspect the item.
• Exchanges: Subject to product availability. We will guide you through the process.
• Shipping Costs: Return shipping fees are the responsibility of the customer, unless the return is due to our error or a defective product.

Step-by-Step Return & Exchange Process

1. Initiate Your Request: Within 15 days of delivery, email our customer care team at [email protected]. Use the subject line “Return/Exchange Request” and include your order number and details. A sample email template is provided below for your convenience.
2. Receive Instructions: Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us. Please do not ship any items without an RMA number.
3. Package and Ship: Securely pack the item in its original packaging, including all accessories and documentation. Include the RMA number clearly on the outside of the box. Ship the package to the address we provide using a trackable shipping service. We recommend retaining your shipping receipt.
4. Inspection and Processing: Once we receive your return, our quality team will inspect it within 3-5 business days to ensure it meets our return conditions.
5. Completion:
   • For Returns: Upon approval, your refund will be processed immediately.
   • For Exchanges: We will ship the replacement item once the return is approved. If your desired item is out of stock, we will contact you to discuss alternatives or issue a refund.

Return/Exchange Request Email Template

To ensure we have all necessary information, please use the following template when contacting us:

Refund Timeline & Method

Your financial peace of mind is our foundation, mirroring the security of our checkout process.

• Timeline: Refunds are processed to your original payment method (Visa, MasterCard, JCB, PayPal) within 7-10 business days after we receive the returned item and complete our inspection.
• Notification: You will receive an email confirmation once the refund has been issued.
• Bank Processing: Please note that depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

Non-Returnable Items

To ensure the health, safety, and integrity of our products for all customers, the following items from our curated menu are final sale and cannot be returned or exchanged:

• Artificial Greenery & Artificial Plants: Due to their nature and to maintain hygiene standards, these items are considered final sale once shipped.
• Bed Pillows & Bedding (if the hygiene seal is broken or removed): For health and sanitary reasons, these items can only be returned if the original packaging is unopened and the hygiene seal is intact.
• Personalized, Custom-made, or Final Sale Items: Clearly marked as such on the product page.
• Gift Cards.

This policy reflects our commitment to quality and is designed with the thoughtful decorator in mind, ensuring that every product meets our high standards before it reaches your home.