Welcome to Wayfair Shop’s FAQ page. We’re here to help make your journey to creating a beautiful home as smooth and enjoyable as possible. Below, you’ll find answers to common questions about our products, delivery, returns, and more. Can’t find what you need? Our customer service team is always ready to assist at [email protected].
About Us: Wayfair Shop is your partner in home-making, offering curated home essentials from accent rugs and all-weather wicker patio furniture to bedding sets and bathroom storage. We serve practical dreamers, families, and decorators globally, combining quality, value, and reliable delivery to help you build your sanctuary.
🛒 Orders & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout experience.
How can I track my order?
Once your order ships, you’ll receive a tracking notification via email. You can follow your items—from bedroom furniture to area rugs—every step of the way.
Can I modify or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to change or cancel your order. We process orders quickly, so we can only assist if your order hasn’t entered the shipment stage.
🚚 Delivery & Shipping
What are my shipping options and costs?
- Fast & Tracked Standard Shipping: Carried by DHL or FedEx. Delivers within 10-15 business days after shipment. Flat fee of $12.95. Ideal for bedding sets, bar stools, bath towels—when you want reliable, tracked delivery.
- Value-Friendly Free Shipping: Carried by EMS. Delivers within 15-25 business days after shipment. FREE on all orders over $50. Perfect for planning larger projects like furnishing a bedroom with beds and bookshelves or adding final touches with bathroom accessories and artificial plants.
How long does order processing take?
We carefully prepare and quality-check each item within 1-2 business days before shipping.
Where do you deliver?
We proudly ship globally to help create beautiful homes everywhere! However, we are currently unable to deliver to a few remote locations and parts of Asia. Your cart will automatically confirm eligibility at checkout.
What happens if my delivery is delayed?
While we work with trusted carriers (DHL, FedEx, EMS), occasional delays can occur due to customs or logistics. Your tracking information will provide the most current status. For significant concerns, please contact our customer service team.
📦 Returns & Exchanges
What is your return policy?
Your satisfaction is our priority. If any item—whether it’s an accent rug, patio furniture, or bed pillow—doesn’t meet your expectations, you can initiate a return within 15 days of receiving your order. We strive to make the process straightforward.
How do I start a return?
Please email us at [email protected] with your order number and details about the item you wish to return. Our team will guide you through the simple steps.
Are there any items that cannot be returned?
For health and safety reasons, some personal items like bed pillows and bath towels may have specific return conditions if the packaging is opened. Please contact us for details regarding your specific product.
🛋️ Products & Quality
What is the quality of your products like?
We offer carefully curated, durable home essentials. From all-weather wicker patio furniture built to last outdoors to soft bathroom rugs & mats and lifelike artificial greenery, each piece is selected with your home’s comfort and style in mind.
Do you offer complete sets or collections?
Yes! We have specially curated Bedding Sets & Collections and furniture groupings to help you design a cohesive look for your bedroom, bathroom, or patio effortlessly.
Are the colors of products accurate in the pictures?
We make every effort to display colors accurately. However, slight variations may occur due to monitor settings. If color is critical, feel free to contact us for additional details before purchasing.
💁 Customer Service
How can I contact customer service?
Our customer service team, your partners in home-making, are always here to ensure a seamless experience. Email us at: [email protected]. We are based at 1981 Hoffman Avenue, New York, US 10013.
Do you have a physical store?
Wayfair Shop is an online retailer, allowing us to offer exceptional value and a wide selection of home essentials delivered directly to your door.
Ready to Begin Your Story? Explore our collections of area rugs, patio furniture, and everything in between. With our reliable delivery, exceptional value, and curated quality, your dream space is closer than you think. Start Shopping Now.
Last Updated: Based on current policies. Wayfair Shop reserves the right to update information. For the most current details, please refer to our website or contact customer service.